1. Iniciokeyboard_arrow_right
  2. About the Ombuds

About the Ombuds

In this section, you learn about the current UC Chile Ombudsperson. Patricia Masalán is a tenured professor at UC Chile, and she has been at our university for nearly 40 years. Please take a moment to learn about her.

IN THIS PAGE

Ombuds UC

Photo by Patricia Masalán with a background of green leaves.

Patricia Masalán

Professor, UC Chile.

She is a nurse midwife from UC Chile and a master’s in public health, Health Education from the University of Chile.

Certified in Higher Education and Personal and Work Well-being.

Sleep, Hypnosis, and Reiki therapist.

Certified in Foundations of Organizational Ombuds Practice by the International Ombudsman Association (IOI), USA.

Functions of the Ombudsperson

The Ombudsperson seeks to facilitate positive relations among all the people who make up the UC Chile community.

The Ombudsperson is a neutral third party that helps members of the UC Chile community with their concerns and conflicts and, in the event of a dispute, mediates between them in a confidential, independent, informal, and impartial manner.

promotes actions

The Ombudsperson promotes actions that contribute to a culture of respect.

observes and evaluates

The Ombudsperson observes and evaluates the quality of relations among university community members based on the cases received.

identifies issues and circumstances in advance

The Ombudsperson identifies issues and circumstances in advance that may impact relations among university community members.

mediates in conflicts

The Ombudsperson mediates conflicts between members of the university community.

proposes solutions

The Ombudsperson proposes solutions to the circumstances that have given rise to these conflicts.

When to go to the Ombudsperson?

  • Suppose you are having a problem with another member of the university community. In that case, it is always best to start by discussing the issue directly with the other person involved.
  • If that approach fails to yield results, the next step is to discuss the problem with the appropriate person within your academic unit.
  • If you cannot resolve this, the next step is to contact the Ombudsperson.